SOLUTIONS

Help Desk Outsourcing Services
Depending upon the complexity of the support request we can assign the service ticket to to the team segment that can handle it.
 
 
Be it an Enterprise technology solution, Cloud based service, or a mobile application, we provide IT help desk services to companies that need to outsource user and solution support. We can help you with tech support offerings to your customers and with corporate applications and systems that your employees use. Our support can assist with a range of issues from software activation up to trouble shooting.
Tech support teams provide this service through a mix of phone, live chat, email and video call. You don’t need to hire and train support teams and yet be reassured that the software users are taken care of.
 

Levels of Support


Our help desk team members at L1 level can reply to questions about the software usage, provide instructions and solve minor issues, such as software reactivation license registration and provide user guides, FAQs, and support articles.
 

Resolution of software installation, compatibility issues, create logs that help identify causes of issues and fix them if possible.

We offer L3 support as an option. It includes tackling complex issues. Software engineers can get involved and defects uncovered by L1 and L2 agents can be fixed.